Refund, Cancellation, and Subscription Policies

All Telehealer subscription plans for Doctors and Extenders include a 30-day free trial. A free trial cannot be paused or reinstated if the account is canceled before the initial trial period has ended.   No refunds will be issued for any subscription payments made after the 30-day free trial period. Furthermore, Telehealer does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.  Similarly, it is your responsibility to evaluate Telehealer, including its features, limitations, and system requirements before selecting any Paid Plan. Telehealer will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested during the 30 day free trial.

   

Fees, Refunds and Charges

Subscription Fees.

As a Doctor or Extender, you are responsible to pay all subscription fees and additional usage-based fees, and hereby authorize Telehealer (and its payment processors) to debit the bank account or charge the credit card, as stated on your profile billing page. You agree that all subscriptions are recurring and will renew automatically. You shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on Telehealer’s net income. In the event you fail to satisfy its tax and/or duty obligations herein, you shall reimburse Telehealer upon demand for any taxes and/or duties paid on your behalf and shall defend, indemnify and hold Telehealer harmless against any claim and/or liability (including penalties) resulting from a failure to pay such taxes and/or duties by you.

 

Cancellation Policy.

As a Doctor or Extender using the Telehealer platform, you acknowledge that all subscription fees are charged automatically on a recurring basis until you cancel the subscription (both month-to-month and annual plans). You may cancel the subscription by either canceling your account or by sending an email to support@telehealer.com. Once done, a confirmation email receipt is sent to you holder with the expiration date of the subscription. Please keep in mind that you are solely responsible for properly canceling your account. You must email support before or on the payment due date.

   

Refunds.

All Telehealer subscriptions include a 30-day free trial. After 30 days, the chosen plan is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued. Telehealer does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period. 

 

Telehealer’s Refund Policy for Annual Plans.

Telehealer is committed to your success, but through experience we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices, workflow processes, software they can use, the way their local network is configured, and/or the speed of their internet connection, etc.

These issues may impact your ability to use Telehealer as it is intended.

Accordingly, Telehealer offers a 30-day Free Trial to evaluate our software and its compatibility with your specific environment and workflows.

Telehealer also offers a Month-to-Month Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty. We recommend this option for most customers, especially those that do not have full certainty or control over their devices, environment etc.

Finally, Telehealer offers an Annual Subscription Plan at a significant discount. We recommend this plan for customers who are certain that Telehealer is compatible with their workflow and environment. It is your responsibility to evaluate Telehealer, including its features, limitations, and system requirements before selecting the Annual Plan.

If you are not certain that Telehealer is a fit for your use case and environment, then you should not choose the Annual Plan.

Telehealer will not issue refunds to Annual Plan customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, browser software versions, or workflow issues.

If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up. You are responsible for paying the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires. 

 

Third Party Charges.

You shall directly pay the fees and charges for all third party vendors whose services you use in connection with the platform (e.g., internet access providers, telephone carriers, etc.). In addition to any fees charged by Telehealer, Telehealer reserves the right to charge you for any regulatory or governmental fees, contributions or other charges that are legally required or assessed.